Refund policy
Thank you for shopping at Poster Room. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.
Return Window
You can request a return within 30 days of receiving your order.
For purchases made online, customers in the EU and other applicable jurisdictions may also have a statutory right to withdraw from the purchase within 14 days of receiving the order, without giving a reason. Withdrawal form can be filled here.
Return Conditions
To be eligible for a return under our 30-day return policy, the item should:
- Be in the same condition as when it was received
- Be returned in the original packaging where possible
Customers are responsible for any reduction in the value of an item caused by handling beyond what is necessary to inspect its nature, characteristics, and functioning.
Return Process
To initiate a return, please email us at contact@poster-room.com. We will provide you with instructions on where to send your return.
Please do not send your purchase back to the manufacturer or printing partner.
For standard returns, the customer is responsible for the direct cost of return shipping. If we provide a return shipping label, its cost may be deducted from the refund amount.
Refunds
Once we receive and inspect your returned item, we will send you an email confirming its receipt and notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. We normally process refunds within 2-5 business days after receiving and inspecting the returned item. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
For statutory withdrawals, refunds will be made in accordance with applicable consumer protection laws. We may withhold the refund until we have received the returned goods or you have provided proof that they have been sent back.
If a return shipping label is provided by us, its cost may be deducted from the refund where applicable. We may additionally offer the deducted amount as store credit.
If an item is defective, damaged, incorrect, or otherwise does not conform to the order, please contact us before returning it. We will provide an appropriate remedy in accordance with applicable consumer protection laws, and return costs will not be charged to the customer where required by law.
In some cases, we may offer a partial refund without requiring the item to be returned. If accepted by the customer, the agreed refund amount will be sent to the original payment method.
Exchanges
We generally do not offer exchanges. If your item is defective, damaged, or incorrect, please contact us at contact@poster-room.com and we will help resolve the issue.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account and then contact your card issuer or payment provider. It may take some time before a refund is officially posted.
If you still have not received your refund, please contact us at contact@poster-room.com.
Contact Us
If you have any questions about our return and refund policy, please contact us at contact@poster-room.com.