We send an order confirmation when you have placed an order with us. Once you have received the order confirmation, we have received your order. When we ship your package, you will receive a tracking link where you can follow your order.

Contact us via. contact@poster-room.com if you want to cancel your order. During our business hours, we can make changes until the time the goods are shipped.

If the package has not been sent, we can probably change the delivery address. Contact us immediately at contact@poster-room.com with the order number and the correct address.

Shipping costs vary based on your location and the size of your order. You can see the exact shipping fee during checkout, before completing your purchase. We offer free worldwide delivery to orders above 50€!

Your order will typically be processed and printed within 1-2 business days. After that, shipping times vary depending on your location, but most orders arrive within 3-6 days. You’ll receive a confirmation email with tracking details once your order is on its way.

Once your order is shipped, you’ll receive an email with a tracking number. You can use this to follow your package’s journey and get real-time updates on its delivery status. If you’re having trouble with tracking or haven’t received your order within the expected timeframe, feel free to contact our customer support team with your order number.

We currently deliver worldwide! If your country isn’t for some reason on the checkout page, feel free to contact us, and we’ll do our best to make arrangements for delivery.

To initiate a return, please email us at contact@poster-room.com. We will provide you with instructions on where to send your return. You can read more about our return policy from here.

Once we have received your return and processed it, you will be notified by email.

We’re sorry to hear that! If your item arrives damaged or defective, please contact us as soon as possible. Send us an email at contact@poster-room.com with your order number, a brief description of the issue, and a photo of the defect. We’ll work quickly to resolve the issue by offering a replacement or a refund, depending on your preference.